RETURNS & EXCHANGE POLICY

At SUBJKT, every piece is made to order with precision and intent. As each garment is produced specifically for you, we currently offer exchanges only and do not accept returns for refunds.

Exchange Window

We offer an exchange window of up to 7 days from the date of delivery.
Exchange requests must be raised within 7 days of receiving your order.
Exchanges are available for size-related issues or if you would like to exchange your purchase for another SUBJKT piece.
The requested replacement piece is subject to availability.

Exchange Conditions

To be eligible for an exchange:

The product must be unused, unworn, unwashed, and in its original condition.
All original tags, labels, packaging, and accessories must be intact.
The product must not have been altered, damaged, stained, or otherwise modified after delivery.
Products purchased on sale or under special promotional pricing are not eligible for exchange, unless otherwise specified.

Exchange Process

To request an exchange, please contact info@subjkt.in within 7 days of delivery with your order number and the reason for the exchange.

Once your request is approved, our team will guide you through the exchange process.

For size exchanges, the replacement will be processed once the original piece has been received and inspected.

Exchange for Another Piece

If you wish to exchange your purchase for a different SUBJKT piece:

The new piece must be of equal or higher value.
If the replacement piece is of higher value, the price difference will be payable by the customer.
If the replacement piece is of lower value, the difference will be provided as store credit.
The replacement piece is subject to availability and will follow a new production timeline, as SUBJKT pieces are made to order.

Delivery Charges for Exchange Pieces

A delivery charge of ₹150 will apply to the replacement piece for all approved exchanges.
The delivery charge must be paid before the replacement piece is dispatched.
No additional delivery charge will apply if the exchange is due to an incorrect or defective product received from SUBJKT.

Damaged or Incorrect Products

If you receive a damaged, defective, or incorrect product, please contact us within 48 hours of delivery at info@subjkt.in.

For damaged or incorrect orders, we may require an unboxing video and photographs of the package and product to assess the issue.

Please do not use or alter the product before contacting us.

Non-Exchangeable Items

The following are not eligible for exchange:

Products purchased on sale, unless specifically stated otherwise.
Products that have been worn, washed, altered, or damaged by the customer.
Products without their original tags or packaging.
Products for which the exchange request is made after the 7-day exchange window.